Production Market
Our Service
Pre-Sales Service: DFM & Process Optimization
Before production begins, our engineering team conducts a thorough Design for Manufacturability (DFM) review. We assist customers in optimizing wall thickness, draft angles, and runner systems specifically for [Product Series/Application Fields]. Services include material selection consultation, cost analysis, and risk assessment to ensure your design translates seamlessly into high-quality castings with minimal porosity.
In-Sales (During Production): Transparent Process Control
During the order cycle, customers gain access to real-time updates on tooling and die-casting progress. We adhere strictly to IATF 16949 or ISO 9001 standards, documenting every step from raw material inspection (spectrometer testing) to CMM validation of first articles. Dedicated project managers coordinate trial shots and sampling schedules, ensuring that process capability (CPK) targets are met before mass production ramps up.
After-Sales Service: Lifecycle Technical Support
We stand behind every component delivered. Our after-sales commitment includes a response to quality inquiries within [24/48] hours, with third-party testing options available for dispute resolution. Support extends to dimensional re-verification, porosity analysis, surface finishing advice, and packaging optimization. For long-term partners, we provide scheduled tooling maintenance and replacement part services to extend mold life and protect your investment.
FAQ
Q1-When will you leave your factory and to have your spring festival holidays?
Q2-Do You have office in shanghai or guangzhou that i can visit?
Q3-Can I only buy some spare parts from you?
Q4-Will you will attend the fair to show your products?
Q5-Can you send your equipment to my warehouse in guangzhou?
Q6-Which certificate do you have for your equipment?
Q7-How many staffs do you have in your factory?
Q8-Do you have any agent in our country?
Q9-How far is your factory from the city hotel?
Q10-How far is your factory from the airport?
Q11-How long it will take from guangzhou to your factory?
Q12-Where is your factory located?
Q13-Do you provide free spare parts ?
Q14-Do you have detailed and professional installation manual?
Q15-If OEM is acceptable?
Q16-Do you provide sample? Free or charge?
Q17-Are you a trading company or a manufacturer?
Q18-How long is your delivery time?
Q19-How many production lines in your factory?
Q20- What's your packing method?
It depends to customers' request and we will do as customer's requirement exactly.
Q21-What's your minimum order quantity?
Can I make a small trial order to see quality first.
If standard product, the MOQ is 100 pcs and use neutral package. If OEM Products, the MOQ is 2000pcs.Trail order and sample is accepted.
Q22-What is the mode of payment?
Payment ≤1000USD, 100% T/T in advance Or by Western Union.Payment ≥1000USD, 30% T/T as deposit when order confirm & 70% T/T balance before shipment.(If big quantity, the payment terms can be Negotiable.)
